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Most recent 20 results returned for keyword: act (Search this on MAP)

https://plus.google.com/107570765595881357127 Raul Pupo : SERVICE MANAGENT IS AN EARLY WARNING SYSTEM Canaries have long been part of coal mining lore for their...
SERVICE MANAGENT IS AN EARLY WARNING SYSTEM

Canaries have long been part of coal mining lore for their ability to detect and signal – by succumbing to an early lack of oxygen – minute traces of toxic gases before they pose a lethal threat to miners.

Similarly –  and thankfully with less tragic consequences – Service Management professionals can help avert the gradual or even sudden attrition of customers who have found the service dished out by suppliers nothing less than toxic.

Consumers continue to vote with their feet at the rate of two out of three for reasons having only to do with their suppliers’ poor service. Still, the early warning system capability that is afforded by the Service Management organization is unrecognized – or ignored – by today’s executive leadership.

As we have discussed elsewhere, Service Management refers to those principles and practices that help solidify customer relationships through excellence in service across all functions of the organization.

Service Management focuses on fostering the following:

Customer Satisfaction
Goodwill
Customer Loyalty

The ultimate goal of the practice of Service Management is to ensure customer retention. And, this goal has been found to be best in the hands of a trained, qualified, and empowered front line professional staff whose mission it is to serve as the customer’s advocate. So why is it that the organization best equipped to detect and signal the impending economic distress of lost customers is largely ignored?

POWER TO THE FRONT LINE

I’m convinced that the genesis of the problem is a leadership who fails to act on a deep down belief  in the potential of every person to contribute to the good of the  organization by serving the needs of the customer and by sounding an alarm when the service delivered by the organization does not live up to expectations. This means giving service professionals the power to act, and the chance to experiment and of necessity to fail. The freedom to make decisions must be pushed down to the point where the customer most often interacts with the organization.

To empower the workforce, leaders have to redefine their own risk-taking behavior. Errors of empowered employees have to be identified, not for punitive actions, but for the opportunity to learn to do better in the future.

Given the variety and situational considerations of service encounters, it is impossible to anticipate each encounter and prescribe proper behavior. In fact, the greater the uncertainty of the task at hand, the more freedom the front line should be given to act. To be sure, an effective Service Management function can ill afford to be passive in the face of negligent customer service practices. On the contrary, the Service Management professional must be given wide berth to take positive, urgent, and remedial action; to err, if necessary, but always on behalf of the customer.

Service Management workers on the front line, by the very nature of their work and proximity to the customer, have the potential to become the “canary in the mine”. Acting prudently, without shrill but with urgency the frontline can sound the alarm before customer grievances turn into a meltdown. This potential, however, remains largely unfulfilled to the detriment of both businesses and customers alike.

 

 

 

 

 

 

 

 

 

 

 
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Why Customer Retention Is King: The Evolution Of Retention Marketing

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https://plus.google.com/100687494730892645046 Best ACT Prep.org :

Watch the video: Best ACT Reading Strategies, Part 7 - Should I Skip the Prose Fiction Passage for Last?
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Learn the best strategies for the ACT reading test. In this video, we talk about whether it might be a good idea to skip the prose fiction passage to do last.
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https://plus.google.com/117380367872486164813 Soroya Mitchell-Fambro : LVMPD internal affairs had denied of a Sgt. being at the incident however, the dispatch report claims...
LVMPD internal affairs had denied of a Sgt. being at the incident however, the dispatch report claims differently proving the Sgt. name and badge number was in fact at scene when his 2 officer's falsely arrested, grabbed victim in a choke-hold from behind while in hand-cuffed carried 140ft or so without breathing pulled victim top up and pants down and put victim in the back of patrol car and 1 of the officers got on top of victim and had commented without victims consent an sexual act.
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https://plus.google.com/103462756938765944329 Russell Gould : BRISKET URGENT CAME IN WITH CHUCK(SAFE). ADORABLE YOUNG DOGS BOTH EMACIATED.LETS GET BRISKET INTO A ...
BRISKET URGENT CAME IN WITH CHUCK(SAFE). ADORABLE YOUNG DOGS BOTH EMACIATED.LETS GET BRISKET INTO A HOME WHERE HE CAN SEE AND FEEL THE GOOD SIDE OF HUMANS
Manhattan Center 

BRISKET - A1023183
#nydeathrowdogs   #urgentpart2   #adoptdontshop  
MALE, TAN, PIT BULL, 8 mos
STRAY - STRAY WAIT, NO HOLD Reason STRAY 
Intake condition ILLNESS Intake Date 12/14/2014, From NY 10452, DueOut Date 12/17/2014, I came in with Group/Litter #K14 -204926. 

Medical Behavior Evaluation GREEN 
Medical Summary SCAN NEGATIVE BRIGHT, ALERT, RESPONSIVE, HYDRATED PHYSICAL EXAM- YOUNG MALE DOG EMACIATED, GOOD APPT PLACED TID FEEDING SIGN SCABS ON R SIDE OF FACE NOSF 
Weight 21.1

A volunteer writes: 
Chuck and Brisket, a lively pair, were brought together into our care. These two babes, found as strays are yearning for company and are both at once at their door when they spot a potential caretaker. They act silly happy in their kennel, tumbling over each other to get my attention. They look so lovely resting or sleeping, huddled together into a brown little mount. Chuck is very dear with his wrinkled little face. He is skinny as can be and this is why he and his brother are being fed more frequently. He does not seem to have seen a leash in his short life and does not know how to handle it. Better to carry him outdoors. Brisket will not walk at all on the leash but will run loose in a pen. Chuck is definitively more daring and outgoing than his sibling Brisket, coming right away onto my lap for cuddles as we are in a pen. He wiggles a lot, runs here and there, sits for treats and licks my face. He is a needy puppy taking refuge into my arms , forgetting all about a dismal past and dreaming of a beautiful life ahead of him. Brisket is the shy one. He needs a little push but eventually treats and caresses helping, he will be begging just like his brother for hugs and kisses. T'is the season of good things to happen. The time to give Chuck and Brisket the life they deserve, the life they were meant to have all along, with you, in your hands and with your love. Come and meet Chuck and Brisket at the Manhattan Care Center. Make them yours forever.

CAME IN WITH A1023187 - CHUCK
https://www.facebook.com/photo.php?fbid=923623077650572
SAFE 12/19/14
Manhattan Center 

CHUCK - A1023187
Pulled by Zani's Furry Friends Pet Rescue
Please honor your pledges: http://www.zanisfurryfriends.org/  

MALE, BROWN, PIT BULL, 8 mos
STRAY - STRAY WAIT, NO HOLD Reason STRAY 
Intake condition ILLNESS Intake Date 12/14/2014, From NY 10452, DueOut Date 12/17/2014, I came in with Group/Litter #K14 -204926. 

Medical Behavior Evaluation GREEN 
Medical Summary SCAN NEGATIVE BRIGHT, ALERT, RESPONSIVE, HYDRATED PHYSICAL EXAM- YOUNG MALE DOG UNDERWEIGHT, GOOD APPT PLACED TID FEEDING SIGN NOSF 
Weight 28
Video:
http://youtu.be/OcPPHyBUqGw
http://youtu.be/ZbpeENoWiRY
http://youtu.be/K0mDsiwbGFE

Additional photo:
https://www.facebook.com/Urgentdeathrowdogs/photos/a.921759977836882.1073743304.152876678058553/923622144317332/?type=3&theater

https://www.facebook.com/Urgentdeathrowdogs/photos/a.924274584252088.1073743306.152876678058553/925109177501962/?type=3&theater

Original thread:
https://www.facebook.com/photo.php?fbid=922174877795392

For more information on adopting from the NYC AC&C, or to find a rescue to assist, please read the following: http://urgentpetsondeathrow.org/must-read/ 

If you are local to the Tri-State, New England, and the general Northeast United States area, and you are SERIOUS about adopting or fostering one of the dogs at NYC ACC, please read our MUST READ section for instructions, or email urgentassistancenyc@gmail.com. Our experienced volunteers will do their best to guide you through the process. We highly discourage everyone from trusting strangers that send them Facebook messages, offering help, for it has ended in truly tragic events.

For more info on behavior codes and ratings, please read here: https://www.facebook.com/note.php?note_id=283116538381555

For answers to Frequently Asked Questions, please see: https://www.facebook.com/notes/urgent-pets-on-death-row/frequently-asked-questions/789138367771017

You can call (212) 788-4000 for automated instructions.
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https://plus.google.com/110618494516305233829 Ted Costa : Bullying in the Work Place. VII of the Civil Rights Act of 1964 prohibits harassment in the workplace...
Bullying in the Work Place.
VII of the Civil Rights Act of 1964 prohibits harassment in the workplace, but only when the harassment is based on a protected characteristic, such as race or gender. But what if someone torments you because they don’t like your personality? Or you have a boss who constantly screams at you and everyone else in the office?

This type of bullying behavior is unfortunately not uncommon in the workplace. But there’s no federal law that makes it illegal or gives employees the right to hold their employers responsible for allowing it to take place. In the last decade, over 25 states have considered passing laws that protect employees from bullying in the workplace, regardless of whether the conduct is motivated by the person’s race, gender, or other protected characteristic. These efforts have been unsuccessful for the most part, until recently.

This year, California became the first state to pass a law that addresses workplace bullying in the private sector. Under the new law, which goes into effect on January 1, 2015, any employer who is required to provide sexual harassment training by law (those with 50 or more employees) must include a segment that addresses workplace bullying. Specifically, employers must train managers and supervisors on how to prevent “abusive conduct” in the workplace. Abusive conduct includes any verbal or physical conduct that the average person would find offensive, humiliating, intimidating, or an obstacle to performing his or her job. In general, there must be multiple instances of this type of behavior to qualify as abusive. However, a single act could qualify as abusive if it is especially severe or appalling.

While the California law takes an important step towards eliminating workplace bullying, it doesn’t go as far as some had hoped. Most notably, the law does not give employees the right to hold their employers responsible for workplace bullying. For example, if an employee was fired or quit because of workplace bullying, he or she would have no right to file a lawsuit or administrative claim against the employer.

In light of this new requirement, employers with 50 or more employees should make sure that their sexual harassment trainings include a discussion of what workplace bullying is and how managers and supervisors should respond to it. Given the effect that workplace bullying can have on productivity and employee morale, employers of all sizes should consider including policies in their Employee Handbooks to address and prevent workplace bullying. However, as of right now, this is not required by law.


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https://plus.google.com/100749341438533229388 whitetiger754 : Indiana dog owner’s will orders healthy dog to be euthanized! Act now to save Bella! Sign the Petition...
Indiana dog owner’s will orders healthy dog to be euthanized! Act now to save Bella!

Sign the Petition here: http://www.yousignanimals.org/redirect.php?t=948
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https://plus.google.com/108972864478160059259 Sarah Browning : A Tribute to Freddie Mercury... Freddie Mercury (born Farrokh Bulsara; Gujarati: Pharōkh Balsārā‌; ...
A Tribute to Freddie Mercury...

Freddie Mercury (born Farrokh Bulsara; Gujarati: Pharōkh Balsārā‌; 5 September 1946 – 24 November 1991) was a British singer-songwriter and producer, best known as the lead vocalist and lyricist of the rock band Queen. 

In addition to his work with Queen, he led a solo career, and also occasionally served as a producer and guest musician (piano or vocals) for other artists.
He died of bronchopneumonia brought on by AIDS on 24 November 1991, only one day after publicly acknowledging he had the disease.

Posthumously, in 1992 he was awarded the Brit Award for Outstanding Contribution to British Music, and the Freddie Mercury Tribute Concert was held at Wembley Stadium, London.

As a member of Queen, he was inducted into the Rock and Roll Hall of Fame in 2001, the Songwriters Hall of Fame in 2003, the UK Music Hall of Fame in 2004, and the band received a star on the Hollywood Walk of Fame in 2002.
Also in 2002, Freddie was placed at number 58 in the BBC's poll of the 100 Greatest Britons.

In Queen, Freddie developed a persona as one of the most flamboyant and charismatic performers ever. To watch him perform with such gusto and charm, you would never know that off the stage he was quite shy and rarely granted interviews.
His favorite singer was Aretha Franklin and Brian May once claimed that Freddie wanted to be reincarnated as the gospel goddess.

From the mid 70's until 1986, Queen was one of the biggest and best selling acts in rock n roll.
Queen has been estimated to have sold 300 million records worldwide and have spent more weeks on UK album charts than any other act, including the Beatles.

The performance at the Live Aid Event at Wembley Stadium in 1985 is often regarded as Queen's greatest single live performance.
Their set lasted 21 minutes and consisted of "Bohemian Rhapsody" (ballad section and guitar solo), "Radio Ga Ga", a crowd singalong, "Hammer to Fall", "Crazy Little Thing Called Love", "We Will Rock You" (1st verse), and "We Are the Champions".

Mercury and May returned later on to perform a version of "Is This the World We Created ?" The band were unenthusiastic about performing when they were first approached by Geldof, but the acclaim they received after their performance led to them writing, collectively, the song "One Vision" which was then released as a single.

When Freddie Mercury said the famous quote : "I am not going to be a star. I am going to be a legend", he was absolutely right - a legend that will live forever...

#FreddieMercury  #Queen
#80sMusic  #ClassicRock
#Rock   #Inmemoryof
#LiveAid   #LivePerformance
Watch the video: Queen - Live Aid - Wembley 13 July 1985 - Complete
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Live Aid - 13 July 1985 - Wembley Stadium, London. The most tremendous live performance ever ! The crowd is fantastic, although there weren't only Queen's fa...
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https://plus.google.com/115359579656829341437 Jennifer Goulding : Check out the New Episode of #SailorMoonCrystal, Ep.12, Act 12: Enemy, Queen Metallia on Hulu! You can...
Check out the New Episode of #SailorMoonCrystal, Ep.12, Act 12: Enemy, Queen Metallia on Hulu! You can also watch it on viz.com or neonalley.com/sailor-moon-crystal, crunchyroll.com/sailor-moon-crystal & nicovideo.jp
http://hulu.com/w/m6vl
Sailor Moon Crystal: (Sub) Act.12 Enemy: Queen Metalia
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Watch the video: Best ACT Reading Strategies, Part 6 - Skipping Is an Even Better Idea than You Might Think
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Learn the best strategies for the ACT reading test. In this video, we talk about why skipping is a terrific strategy for the ACT reading test.
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https://plus.google.com/112183114526150860223 NEW JERSEY NEWS : As Mercedes-Benz considers leaving N.J., state legislators, officials scramble to act A sign is seen...
As Mercedes-Benz considers leaving N.J., state legislators, officials scramble to act

A sign is seen in front of one of the sprawling buildings at the U.S. headquarters for Mercedes-Benz on Mercedes Drive Wednesday, Dec.17, 2014, in Montvale, N.J. (AP Photo/Mel Evans)Mel Evans  TRENTON — Mercedes-Benz has hired commercial real estate juggernaut CBRE Group, Inc. to help it find a new home as it considers leaving New Jersey, according to sources with direct knowledge of the action. The German luxury car manufacturer has been based in Montvale since 1972, and employs more than 1,000 people in the state. The sources spoke to NJ Advance Media on the condition of anonymity because they were not authorized to discuss details of the negotiations. The company’s potential move finds state lawmakers from Bergen County and Lt. Gov. Kim Guadagno scrambling to keep Mercedes-Benz from leaving. On Friday night, two digital billboards on Routes 80 and 17 began featuring a plea for the company to stay, part of a a public relations effort by Assemblywoman Holly Schepisi (R-Bergen). Schepisi said that she “remains optimistic that we have the opportunities in the state that could counter any other offers from other states” – such as Georgia, which has reportedly offered more than $30 million in corporate tax [...]
http://newsinnj.com/as-mercedes-benz-considers-leaving-n-j-state-legislators-officials-scramble-to-act/
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https://plus.google.com/101719357380569527547 Sheffieldin News : Officers sacked over obscene images Two police officers from Scotland Yard’s Diplomatic Protection ...
Officers sacked over obscene images

Two police officers from Scotland Yard’s Diplomatic Protection Group have been sacked for sending obscene images from their mobile phones. The pair, aged 34 and 36, lost their jobs after admitting gross misconduct and being found guilty of a breach of integrity by force bosses. The constables were dismissed without notice after the misconduct hearing on Thursday. They were not named by the Metropolitan Police. Another officer from the Diplomatic Protection Group, James Addison, was sacked in June as part of the same investigation for sending ”disgusting and offensive” porn to his colleagues. He was fined £6,000 in May after he admitted 11 counts of publishing an obscene article at Westminster Magistrates’ Court the previous month. A total of 14 officers were investigated for either criminal offences or misconduct after the porn was found. No more criminal action will be taken and the matter has been concluded. Detective Chief Superintendent Alaric Bonthron said: “The sharing of these images is completely unacceptable. Officers are expected to uphold the standards of the Met Police and when they fail to do so they will be investigated. “Where officers fail to act within the law it undermines the trust and confidence the public have [...]
http://sheffieldinnews.com/officers-sacked-over-obscene-images/
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https://plus.google.com/112352633407725078192 Whitney Black : To accomplish great things, we must not only act, but also dream, not only plan, but also believe.
To accomplish great things, we must not only act, but also dream, not only plan, but also believe.
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https://plus.google.com/101475170681308697702 Vanessa Zubair : Court in the act! These shiny wonders are made for a festive strut. http://bit.ly/1w6mPOO
Court in the act! These shiny wonders are made for a festive strut. http://bit.ly/1w6mPOO
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https://plus.google.com/108829004509888541839 Mrs Styles : One Direction - Act My Age Christmas Special: http://youtu.be/NfLOBPfp0_0
One Direction - Act My Age Christmas Special: http://youtu.be/NfLOBPfp0_0
Watch the video: One Direction - Act My Age Christmas Special
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Made this One Direction - Act My Age Christmas Special
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https://plus.google.com/115359579656829341437 Jennifer Goulding : Check out the New #SailorMoonCrystal Episode, Episode 12, Act 12:Enemy, Queen Metallia on Hulu! You ...
Check out the New #SailorMoonCrystal Episode, Episode 12, Act 12:Enemy, Queen Metallia on Hulu! You can also watch it on viz.com or neonalley.com/sailor-moon-crystal, crunchyroll.com/sailor-moon-crystal and nicovideo.jp
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https://plus.google.com/100687494730892645046 Best ACT Prep.org :

Watch the video: Best ACT Math Strategies, Part 7 - Bubbling Strategy for the ACT Math Test
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https://plus.google.com/116303390737170144662 Todd Mckenney : Todd – Nationwide, right now people are organizing in response to events in Ferguson and Staten Island...
Todd –

Nationwide, right now people are organizing in response to events in Ferguson and Staten Island.

Whatever your perspective on these events, the fierce urgency to reform a criminal justice system that doesn't serve America's values or ideals is undeniable. We have 5% of the globe's population but 25% of the world's imprisoned people, and a significant majority of these prisoners are nonviolent offenders. It costs our economy about a quarter of a trillion dollars per year. Incarceration in America has exploded in the last 30 years, expanding over 800 times.

One of the most shameful aspects of the system: it systematically criminalizes poor and minority Americans. For example, there is no difference in marijuana usage between Black and White Americans, but Black Americans are arrested for possession 3.7 times the rate of whites. What this all means: massive growth in the prison population creating rates of incarceration in minority communities which are stunning and unacceptable. There are more African Americans under criminal supervision today than all of the slaves in America in 1850.

It's time for a pointed national conversation about our justice system focused on the crisis it has created.

This year, when I was working on the REDEEM Act to reform our justice system, one book that helped me to understand the urgency of this issue was The New Jim Crow, by Michelle Alexander. I'm asking my staff to read the book with me this month. In the new year, we'll talk about the book along with ways to repair our nation's broken criminal justice system. Will you join us?

Sign up here to join my book club and be a part of our discussion next month.

http://act.corybooker.com/new-jim-crow

Get The New Jim Crow -- you can find it at most local libraries -- read along with me and my staff, and if you sign up to join the discussion, I'll reach out to hear your ideas and observations.

My team and I are starting this book discussion club to better empower ourselves to serve our nation and our most precious common ideals. I hope you'll join us.

Cory
Cory Booker for Senate | Book club - The New Jim Crow
Join my book club: The New Jim Crow. It's time for a pointed national conversation about our justice system focused on the crisis it has created. This year, when I was working on the REDEEM Act to reform our justice system, one book that helped me to understand the urgency of this issue was The ...
11 minutes ago - Via Google+ - View -
https://plus.google.com/115106636442833393667 Hau Nguyen : It’s finally official—President Barack Obama signed H.R. 5771, The Tax Increase Prevention Act today...
It’s finally official—President Barack Obama signed H.R. 5771, The Tax Increase Prevention Act today.

http://www.forbes.com/sites/ashleaebeling/2014/12/19/obama-signs-2014-tax-extenders-money-in-your-pocket/ — at American Commercial & American Classic Homes.
Obama Signs 2014 Tax Extenders: Money In Your Pocket
Individuals and businesses have cause to celebrate through year-end but come January 1, it’s tax law uncertainty once again.
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https://plus.google.com/116444434046705047659 Skelewu TV : BET’s ‘106 & Park’ Airs Final Episode After 14 years on the air, BET’s “106 & Park ” aired its final...
BET’s ‘106 & Park’ Airs Final Episode
After 14 years on the air, BET’s “106 & Park ” aired its final episode on Friday. During the live two-hour “final act,” the original hosts AJ and Free returned to reminisce on highlights from the show’s historic run. Keyshia Cole and Wale , who launched the...
BET’s ‘106 & Park’ Airs Final Episode

11 minutes ago - Via Google+ - View -
https://plus.google.com/105966146004073676210 Jack Malchow : Truth in Settlements Act - Blocked Once again, transparency is blocked by a Senate Republican.  When...
Truth in Settlements Act - Blocked
Once again, transparency is blocked by a Senate Republican.  When will truth be acceptable on Capitol Hill?
Senator Warren's "Truth in Settlements" Act
As she is well known for doing, Senator Elizabeth Warren is once again asking for accountability, transparency, and truth from big corporations. Senator Warren wrote on the following information on her Facebook Page: Just ...
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